Understand the problem
Describe what happens, when it started and how to reproduce it. We review the installation and relevant logs before proposing a fix.
Resolve and verify
Where possible, changes are tested on a copy first. We record the work and checks performed. Response times and ongoing maintenance are agreed for each assignment or contract.
From a reported issue to a tested solution
Share the store address, error message, steps to reproduce the issue and any recent changes. We agree the access, investigation and testing needed. Additional work is discussed before it is carried out.
Related reading: Improve PrestaShop performance and PrestaShop upgrades and migrations.